PRASETYA, Prita; NAJIB, Mukhamad; DARMAWAN, Teuku Fajar Akbar. Exploring Relationship Value through Second-Order Model and Importance-Performance Map. MIX: JURNAL ILMIAH MANAJEMEN, Jakarta, Indonesia, v. 15, n. 3, p. 710–729, 2025. Disponível em: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/32985. Acesso em: 3 nov. 2026.