SURYA, Ade Permata. CUSTOMER LOYALTY FROM PERSPECTIVE OF MARKETING MIX STRATEGY AND CUSTOMER SATISFACTION A study from Grab - Online Transportation in Era of Industrial Revolution 4.0. MIX: JURNAL ILMIAH MANAJEMEN, Jakarta, Indonesia, v. 9, n. 3, p. 394–406, 2019. DOI: 10.22441/mix.2019.v9i3.001. Disponível em: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/5608. Acesso em: 29 jun. 2026.