KAIHATU, Thomas Stefanus; DJATI, Sundring Pantja. ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA. MIX: JURNAL ILMIAH MANAJEMEN, Jakarta, Indonesia, v. 6, n. 2, 2016. Disponível em: https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/876. Acesso em: 29 jun. 2026.