Nurjannah, Nurjannah, et al. “The Impact of E-CRM and Customer Experience on E-Commerce Consumer Loyalty Through Satisfaction in Indonesia”. MIX: JURNAL ILMIAH MANAJEMEN, vol. 12, no. 1, Feb. 2022, https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/14230.