Putra, Agus Jerry Suarjana, and Dewi Nusraningrum. “Analysis of Building Permit Processing Delays Using Fishbone Diagram, 5 Why-Why Analysis, and 5W+1H Method”. MIX: JURNAL ILMIAH MANAJEMEN, vol. 14, no. 3, Oct. 2024, pp. 772-86, https://publikasi.mercubuana.ac.id/index.php/Jurnal_Mix/article/view/29324.