ADITYA, Muhammad; MANSUR, Suraya; MAHMUDI, Marwan. TRAVELOKA PR CRISIS MANAGEMENT IN DEALING WITH CUSTOMER COMPLAINTS REGARDING REFUND PERIOD APRIL 2020 – DECEMBER 2020. Corporate and Marketing Communication, Jakarta, Indonesia, v. 1, 2022. Disponível em: https://publikasi.mercubuana.ac.id/index.php/cmc/article/view/19346. Acesso em: 4 jun. 2026.