Aditya M, Mansur S, Mahmudi M. TRAVELOKA PR CRISIS MANAGEMENT IN DEALING WITH CUSTOMER COMPLAINTS REGARDING REFUND PERIOD APRIL 2020 – DECEMBER 2020. Corporate and Marketing Communication [Internet]. 2022 Nov. 2 [cited 2026 Jun. 4];1. Available from: https://publikasi.mercubuana.ac.id/index.php/cmc/article/view/19346