SETIAWAN, Muhammad Dery; ELIYANI, Eliyani. Pengembangan Aplikasi Helpdesk Ticketing System Dengan Algoritma Multinomial Naïve Bayes Classifier. Jurnal Ilmiah FIFO, Jakarta, Indonesia, v. 14, n. 2, p. 113–122, 2022. DOI: 10.22441/fifo.2022.v14i2.001. Disponível em: https://publikasi.mercubuana.ac.id/index.php/fifo/article/view/15781. Acesso em: 29 jun. 2026.