Hayati, Nur. “ANALISIS BISNIS INTERNAL DENGAN METODE CRITICAL SUCCESS FACTORS (CSF) DAN VALUE CHAIN (STUDI KASUS PT. FARMASI X)”. Jurnal Ilmiah FIFO, vol. 8, no. 1, May 2016, pp. 62-71, https://publikasi.mercubuana.ac.id/index.php/fifo/article/view/1301.