Innisa, D. R., & Purwanto, A. H. D. (2025). SERVICE QUALITY ANALYSIS IN A FREIGHT FORWARDING SERVICE IN JAKARTA USING SERVQUAL AND IMPORTANCE PERFORMANCE METHOD. International Humanities and Applied Science Journal, 8(1), 12–24. Retrieved from https://publikasi.mercubuana.ac.id/index.php/ihasj/article/view/30126