INNISA, Deana Rohali; PURWANTO, Agustinus Hariadi Djoko. SERVICE QUALITY ANALYSIS IN A FREIGHT FORWARDING SERVICE IN JAKARTA USING SERVQUAL AND IMPORTANCE PERFORMANCE METHOD. International Humanities and Applied Science Journal, Jakarta, Indonesia, v. 8, n. 1, p. 12–24, 2025. Disponível em: https://publikasi.mercubuana.ac.id/index.php/ihasj/article/view/30126. Acesso em: 3 jun. 2026.