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Innisa DR, Purwanto AHD. SERVICE QUALITY ANALYSIS IN A FREIGHT FORWARDING SERVICE IN JAKARTA USING SERVQUAL AND IMPORTANCE PERFORMANCE METHOD. IHASJ [Internet]. 2025 Aug. 29 [cited 2026 Jun. 3];8(1):12-24. Available from: https://publikasi.mercubuana.ac.id/index.php/ihasj/article/view/30126