ALFANY, Mochammad Zulfikar; ZUNAIDI, Rizqa Amelia. Improving Citizen Satisfaction in Dukuh Menanggal: A Six Sigma-Based Quality Enchancehement Strategy. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 2, p. 641–648, 2024. DOI: 10.22441/ijiem.v5i2.22872. Disponível em: https://publikasi.mercubuana.ac.id/index.php/ijiem/article/view/22872. Acesso em: 3 jun. 2026.