ZULKARNAEN, Iskandar; APRIYANI, Apriyani; NURYONO, Arif; PRASMORO, Alloysius Vendhi; KURNIA, Hibarkah. Increasing the Quality of Bank Service Systems at the Customer Service Office (CSO) for Sustainability Customer Trust. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 5, n. 2, p. 402–416, 2024. DOI: 10.22441/ijiem.v5i2.24985. Disponível em: https://publikasi.mercubuana.ac.id/index.php/ijiem/article/view/24985. Acesso em: 3 jun. 2026.