SAPUTRI, Wandha Indah. The Application of Servqual and IPA Methods to Identify Areas for Improvement in Services at Mangggarai Station. IJIEM - Indonesian Journal of Industrial Engineering and Management, Jakarta, Indonesia, v. 6, n. 2, p. 319–329, 2025. DOI: 10.22441/ijiem.v6i2.30578. Disponível em: https://publikasi.mercubuana.ac.id/index.php/ijiem/article/view/30578. Acesso em: 3 jun. 2026.