CORE SELF EVALUATION AS A MEDIATOR RELATIONSHIP BETWEEN SOCIAL SUPPORT AND WORK ENGAGEMENT ON COMPANY EMPLOYEES IN DKI JAKARTA

Abstract

Many corporate sectors put pressure on employees, one of which is the banking financial sector which has competitiveness and competitive performance. This can be achieved in various ways such as providing the best service, satisfaction, and comfort for each customer. One of the biggest sources of profit in the banking industry is through credit services. With bank credit, employees have achievement targets in fulfilling their duties. In addition to the targets that must be achieved along with the number of jobs that must be completed at the same time. This study aims to determine whether core self-evaluation has a role as a mediator of the relationship between social support and work engagement for company employees in DKI Jakarta. This study uses quantitative methods through mediation regression progress and purposive sampling, there are 700 employees spread across several companies in DKI Jakarta by responding to a questionnaire from the Ultrecht Work Engagement Scale (UWES) measuring instrument developed by Schaufeli and Bakker, (1987), Social Provisions Scale which developed by Russell and Cutrona, the Core Cell Evaluation Scale (CSES) was developed by Judge, Erez, Bono & Thoresen. The mediation regression progress analysis in this study used PROCESS V3.5 Procedure for SPSS by Andrew F.Hayes. The results of this study indicate that core self-evaluation acts as a mediator of the relationship between social support and work engagement, the results indicate that social support and work engagement will have higher results if there is a core self-evaluation role. In this study, it is hoped that the presence of target pressure from the company can increase work engagement for each of its employees.