Adi EH, Baihaki AR, Wulandari R. Applying Importance Performance Analysis (IPA) to Measure the Perceived Quality, Perceived Price, Customer Experience on Netflix. JDM [Internet]. 2024 Oct. 16 [cited 2026 Jun. 2];7(2):186-208. Available from: https://publikasi.mercubuana.ac.id/index.php/jdm/article/view/30355