BASUKI, Basuki. Dinamika Memuaskan Pelanggan Industri Plastik Dengan Quality Function Deployment. Journal of Fundamental Management (JFM), Jakarta, Indonesia, v. 1, n. 2, p. 164–174, 2021. DOI: 10.22441/jfm.v1i2.13743. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jfm/article/view/13743. Acesso em: 4 jun. 2026.