SAFI’I, Tri Alfian. Optimizing The Role of Service Quality Towards Satisfaction Through Trust in BPJS Ketenagakerjaan Participants. Jurnal Ilmiah Manajemen dan Bisnis, Jakarta, Indonesia, v. 9, n. 2, p. 204–217, 2023. DOI: 10.22441/jimb.v9i2.19811. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/19811. Acesso em: 29 jun. 2026.