SOELTON, Mochamad; RAHMI, Rizky Andrafiana. PENGARUH PENERAPAN KAIZEN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DI DEPARTEMEN CUSTOMER SERVICE PT BCA FINANCE. Jurnal Ilmiah Manajemen dan Bisnis, Jakarta, Indonesia, v. 2, n. 3, p. 864–881, 2016. DOI: 10.22441/jimb.v2i3.3836. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/3836. Acesso em: 29 jun. 2026.