HAMDAN, Hamdan. KEPUASAN DAN LOYALITAS PELANGGAN MY PERMATA WISATA :SERVQUAL MODEL. Jurnal Ilmiah Manajemen dan Bisnis, Jakarta, Indonesia, v. 4, n. 2, p. 198–214, 2018. DOI: 10.22441/jimb.v4i2.3979. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/3979. Acesso em: 2 jun. 2026.