MAHESWARI, Hesti; RAWIKARA, Yuga. EVALUASI DESAIN OPERASI PELAYANAN PERBANKAN. Jurnal Ilmiah Manajemen dan Bisnis, Jakarta, Indonesia, v. 1, n. 1, p. 102–116, 2016. DOI: 10.22441/jimb.v1i1.566. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/566. Acesso em: 29 jun. 2026.