MARLAPA, Eri Marlapa. THE EFFECT OF QUALITY SERVICE DIMENSIONS ON CUSTOMER SATISFACTION PT. APJ. Jurnal Ilmiah Manajemen dan Bisnis, Jakarta, Indonesia, v. 6, n. 1, p. 41–58, 2020. DOI: 10.22441/jimb.v6i1.6983. Disponível em: https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/6983. Acesso em: 29 jun. 2026.