The Antecedents And Consequences Of Trust In Online Retail
| Dublin Core | PKP Metadata Items | Metadata for this Document | |
| 1. | Title | Title of document | The Antecedents And Consequences Of Trust In Online Retail |
| 2. | Creator | Author's name, affiliation, country | Marisa Fitria Andika; Universitas Trisakti; Indonesia |
| 2. | Creator | Author's name, affiliation, country | Luki Adiati Pratomo |
| 2. | Creator | Author's name, affiliation, country | Sisca Damayanti |
| 3. | Subject | Discipline(s) | |
| 3. | Subject | Keyword(s) | Service Quality, Trust In The Retail, Intention To Recommendation, Online Retail |
| 4. | Description | Abstract | This study examines the antecedents and consequences of trust in online retail in the area of Jabodetabek. Samples were consumers who have shopped at online retail (Tokopedia), totaling 200 respondents. They were selected using the non-probability sampling method with a purposive sampling technique. The collected data were analyzed using Structural Equation Modeling. Results indicated that the complementary of interaction quality, complementary of environment quality, and complementary of outcome quality have a positive effect on trust in the retailer. Likewise, trust in the retailer has a positive effect on the intention to recommendations.
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| 5. | Publisher | Organizing agency, location | Universitas Mercu Buana |
| 6. | Contributor | Sponsor(s) | |
| 7. | Date | (YYYY-MM-DD) | 2022-08-02 |
| 8. | Type | Status & genre | Peer-reviewed Article |
| 8. | Type | Type | |
| 9. | Format | File format | |
| 10. | Identifier | Uniform Resource Identifier | https://publikasi.mercubuana.ac.id/index.php/jimb/article/view/15030 |
| 10. | Identifier | Digital Object Identifier (DOI) | http://dx.doi.org/10.22441/jimb.v8i2.15030 |
| 11. | Source | Title; vol., no. (year) | Jurnal Ilmiah Manajemen dan Bisnis; Vol 8, No 2 (2022): Jurnal Ilmiah Manajemen dan Bisnis |
| 12. | Language | English=en | en |
| 14. | Coverage | Geo-spatial location, chronological period, research sample (gender, age, etc.) | |
| 15. | Rights | Copyright and permissions |
Copyright (c) 2022 Jurnal Ilmiah Manajemen dan Bisnis This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |