KARINI, Nofitasari Damayanti; HASBULLAH, Hasbullah. Analisis Perbaikan Tingkat Keluhan Pelanggan Dengan Metode Total Quality Management (TQM) di Industri Manufaktur Makanan. Proceeding Mercu Buana Conference on Industrial Engineering, Jakarta, Indonesia, v. 3, n. 1, p. 164–171, 2021. Disponível em: https://publikasi.mercubuana.ac.id/index.php/mbcie/article/view/27638. Acesso em: 12 oct. 2026.