INTERPERSONAL APPRAISAL COMMUNICATION STRATEGY IN IMPROVING SERVICE QUALITY (Case Study BRI Regional Jakarta 1)
Abstract
The development and growth of housing loans (KPR), especially at BRI, is very fast, so qualified collateral appraisal is needed. Much research has been done on interpersonal communication strategies. The implementation of an interpersonal communication strategy that is not yet optimal and the quality of the appraisal staff that has not been achieved at the BRI Regional Office Jakarta 1 Consumer Loan Factory (CLF) form the basis of this research. As the main theoretical foundation of this research, social exchange theory and DeVito's interpersonal communication theory are used to provide more operational dimensions in viewing the structure of social exchange. The research objective to be achieved is to determine interpersonal appraisal communication strategies in improving service quality. In this study, researchers used a qualitative method (Case Study). Researchers use the constructivist paradigm as a structure of thought. The results in this study show that communication carried out by an BRI appraisal takes place in two directions and vice versa. Communication carried out by an appraisal has an influence on improving the quality of services performed. Appraisal is an official who is responsible for evaluating credit collateral and monitoring other matters related to collateral. The strategies undertaken include prudent, maneuverable, accurate. Communication carried out by an appraisal has an influence on improving the quality of services performed. Appraisal is an official who is responsible for evaluating credit collateral and monitoring other matters related to collateral. The strategies undertaken include prudent, maneuverable, accurate. Communication carried out by an appraisal has an influence on improving the quality of services performed. Appraisal is an official who is responsible for evaluating credit collateral and monitoring other matters related to collateral. The strategies undertaken include prudent, maneuverable, accurate.
Keywords
Full Text:
PDFReferences
Asgarwijaya, D. (2015). Interpersonal Communication Strategy Between Teachers and Students of PAUD (Descriptive Study of Interpersonal Communication Between Teachers and Students of PAUD Tunas Bahari in Teaching and Learning Activities). E-Proceedings of Management, 2(1), 1008–1027.
Aulia, R., & Irma, A. (2017). Interpersonal communication strategies between parents and children in increasing the self-confidence of children with disabilities. Unsyiah FISIP Student Scientific Journal, 1(1), 1–7. http://www.jim.unsyiah.ac.id/FISIP/article/download/2313/1148
Language, J., Saniah, S., & Bakar, A. (2017). Interpersonal Communication of Language Teachers in Germany Interpersonal Communication of Language Teachers in Germany Keywords: interpersonal communication; teacher communication; Malay language ; language class discourse; The Politeness Principle of Leeches Plays a very important role. 17(2), 245–262.
Garvin. (1995). Quality Quality Concept. 5–21.
González Alafita, ME (2019). Interpersonal Communication in Dual Income Couples: Challenges and Strategies of Mexican Women to communicate with their partners. 1(September), 3–12.
Hunuganahalli Paramesh, A., Samartha, V., Thekkekutt Mathukutti, R., & Hawaldar, IT (2020). Manifestation of idiosyncratic rater effect in employee performance appraisal. Problems and Perspectives in Management, 18(3), 224–232. https://doi.org/10.21511/ppm.18(3).2020.19
Ruiz Moral, R., García De Leonardo, C., Cerro Pérez, A., Caballero Martínez, F., & Monge Martín, D. (2020). Barriers to teaching communication skills in Spanish medical schools: A qualitative study with academic leaders. BMC Medical Education, 20(1), 1–10. https://doi.org/10.1186/s12909-020-1944-9
Strumska-cylwik, L. (2014). Expression of Fear and Anger in the Context of. 7(1), 173–200.
Subhan AB, VSH (2020). TEACHER INTERPERSONAL COMMUNICATION STRATEGY IN IMPROVING THE PERSONALITY DEVELOPMENT OF CHILDREN WITH DISABILITIES Descriptive Study at SLB Qalbun Insanni, Celala District, Central Aceh District. Journal of Journalism, 9(1), 109–134. https://ojs.unimal.ac.id/jurnalism/article/view/3102
Trisnantari, HE, Mutohar, PM, & Rindrayani, SR (2019). Character-Based Learning Quality Improvement Management With Full Day School (Fds) System. Journal of Character Education, 1, 116–132.
(Trisnantari et al., 2019)
(Asgarwijaya, 2015)Alafita, G., & Eugenia, M. (nd). Interpersonal Communication in Dual- Income Couples : Challenges and Strategies of Mexican Women to communicate with their partners C OUPLES : C HALLENGES AND S TRATEGIES OF M EXICAN.
Hafner, J., & Krajnc, M. (nd). Comparison of Interpersonal Communication and Interpersonal Relationship Between Early Years Educators and Children in Selected English and Slovenian Nurseries.
Hunuganahalli Paramesh, A., Samartha, V., Thekkekutt Mathukutti, R., & Hawaldar, IT (2020). Manifestation of idiosyncratic rater effect in employee performance appraisal. Problems and Perspectives in Management, 18(3), 224–232. https://doi.org/10.21511/ppm.18(3).2020.19
Koponen, J., Julkunen, S., Gabrielsson, M., & Pullins, EB (2021). An intercultural, interpersonal relationship development framework. International Marketing Reviews. https://doi.org/10.1108/IMR-11-2019-0267
Susanti, MS, Prakoso, CT, & Rifayanti, R. (2018). Therapist Interpersonal Communication Strategy with Parents of Children with Special Needs at Jayamatja Clinic Samarinda. World of Communication: Journal of Communication Studies, University of Mulawarman, 6(3), 688–702.
Trisnantari, HE, Mutohar, PM, & Rindrayani, SR (2019). Character-Based Learning Quality Improvement Management With Full Day School (Fds) System. Journal of Character Education, 1, 116–132.
Refbacks
- There are currently no refbacks.
MEDIAKOM Jurnal Ilmiah Ilmu Komunikasi
Magister Ilmu Komunikasi Universitas Mercu Buana
Jl. Raya Meruya Selatan, Kembangan, Jakarta 11650
Tlp./Fax: +62215871335
p-ISSN: 1979-0139
e-ISSN: 2597-4793
http://publikasi.mercubuana.ac.id/index.php/mediakom
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The Journal is Indexed and Journal List Title by:
