KRISTYAWAN, Kristyawan; PUTRA, Afdal Makkuraga. INTERPERSONAL APPRAISAL COMMUNICATION STRATEGY IN IMPROVING SERVICE QUALITY (Case Study BRI Regional Jakarta 1). MediaKom : Jurnal Ilmiah Komunikasi, Jakarta, Indonesia, v. 13, n. 1, p. 92–100, 2023. DOI: 10.22441/mediakom.v13i1.18646. Disponível em: https://publikasi.mercubuana.ac.id/index.php/mediakom/article/view/18646. Acesso em: 3 jun. 2026.