Kristyawan, Kristyawan, and Afdal Makkuraga Putra. 2023. “INTERPERSONAL APPRAISAL COMMUNICATION STRATEGY IN IMPROVING SERVICE QUALITY (Case Study BRI Regional Jakarta 1)”. MediaKom : Jurnal Ilmiah Komunikasi 13 (1). Jakarta, Indonesia:92-100. https://doi.org/10.22441/mediakom.v13i1.18646.