PANGGALO, Yolla Depriany Rimba; TOSUNGKU, La Ode Ahmad Safar; FATHIMAHHAYATI, Lina Dianati. Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 14, n. 2, p. 187–199, 2022. DOI: 10.22441/oe.2021.v13.i2.055. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/15754. Acesso em: 3 jun. 2026.