SALEH, Anis; HERDIANZAH, Yan; PAWENNARI, Andi; AHMAD, Arfandi. Planning to improve the quality of public services using servqual and Quality Function Deployment integration. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 15, n. 1, p. 12–20, 2023. DOI: 10.22441/oe.2023.v15.i1.068. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/17444. Acesso em: 3 jun. 2026.