SUPRIYATI, Supriyati; PUTRA, Fibi Eko; WIDYA, Adi Rusdi. Design of service quality and analysis of customer satisfaction in SME culinary products with the quality function deployment method. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 15, n. 2, p. 142–153, 2023. DOI: 10.22441/oe.2023.v15.i2.080. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/18047. Acesso em: 4 jun. 2026.