MAHARDIKA, Dikki; SURJASA, Dadang; SAFITRI, Dian Mardi. Analysis of factors influencing customer satisfaction dkriuk fried chicken serua using PLS-SEM. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 15, n. 2, p. 154–163, 2023. DOI: 10.22441/oe.2023.v15.i2.081. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/19458. Acesso em: 29 jun. 2026.