UTAMI, Nur Aulia; DEWAYANA, Triwulandari; SEPTIANI, Winnie. Integration of balanced scorecard and analytical hierarchy process to measure the performance of supporting unit in aircraft maintenance service companies. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 16, n. 1, p. 66–75, 2024. DOI: 10.22441/oe.2024.v16.i1.0103. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/20702. Acesso em: 3 jun. 2026.