HARYONO, Agung; RIMAWAN, Erry. IMPROVEMENT OF BUSINESS PROCESS MODELING IN SMALL AND MEDIUM INDUSTRIES (SMIS) TO SUSTAIN IN GLOBAL ECONOMIC COMPETITION. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 9, n. 1, p. 34–43, 2018. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3212. Acesso em: 3 jun. 2026.