SYARIFUDDIN, Rizal; ASRUL, Muhammad. Analysis of the influence of service quality on customer satisfaction using the customer satisfaction index and servqual methods: a case study of PT Charoen Pokphand Indonesia. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 17, n. 3, p. 276–286, 2026. DOI: 10.22441/oe.2025.v17.i3.152. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/34389. Acesso em: 3 jun. 2026.