RAHMAWATI, Dwi. USULAN PERBAIKAN KUALITAS PELAYANAN DI UNIT PELAKSANA PTSP KOTA ADMINISTRASI JAKARTA BARAT MENGGUNAKAN METODE FUZZY-SERVQUAL DAN QFD. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 9, n. 3, p. 204–212, 2018. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3494. Acesso em: 3 jun. 2026.