REZEKI, Rahmad. PERANCANGAN PERBAIKAN KUALITAS LAYANAN E-COMMERCE : STUDI PELANGGAN JAKARTA. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 10, n. 3, p. 275–284, 2018. DOI: 10.22441/oe.v10.3.2018.007. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/4152. Acesso em: 3 jun. 2026.