YUNANDA, Aditia. USULAN PERBAIKAN PELAYANAN BENGKEL NISSAN HALIM DENGAN METODE SERVQUAL, IPA, DAN QFD. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 6, n. 3, 2016. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/515. Acesso em: 4 jun. 2026.