SCHUURMAN, Tashia Augusta. ANALISA PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH PADA SALAH SATU BANK SWASTA DI JAKARTA. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 7, n. 1, 2016. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/523. Acesso em: 3 jun. 2026.