HANDAYANI, Aries Wiwit. ANALISIS KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS PELAYANAN ADMISI DAN PROMOSI UNIVERSITAS BAKRIE. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 7, n. 1, 2016. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/524. Acesso em: 3 jun. 2026.