JUNAEDI, Didi. PERBAIKAN KUALITAS PELAYANAN JASA KEPARIWISATAAN DENGAN METODE SERVQUAL DAN QFD (Studi Kasus di Keraton Kasepuhan Kota Cirebon). Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 7, n. 1, 2016. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/525. Acesso em: 3 jun. 2026.