YULISTYARI, Eka Indah; UMAM, Chotibul; FACHROZY, M. Reiza. Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 11, n. 2, p. 144–152, 2019. DOI: 10.22441/oe.v11.2.2019.024. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/6129. Acesso em: 3 jun. 2026.