FATAHILLAH, Fuad; SARYANTO, Saryanto; HASIBUAN, Sawarni. Perancangan model integrasi manajemen operasi pelayanan tanker menggunakan metode soft system methodology. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 11, n. 3, p. 272–287, 2019. DOI: 10.22441/oe.v11.3.2019.036. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/7135. Acesso em: 9 nov. 2026.