SAPUTRA, Johan. Analisa kepuasan pelanggan Original Equipment Manufacturing ban motor dengan metode IPA-QFD: Studi kasus di PT. GTB. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 12, n. 1, p. 40–54, 2020. DOI: 10.22441/oe.2020.v12.i1.004. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/8055. Acesso em: 3 jun. 2026.