ANGGARA, Hafidz; HASIBUAN, Sawarni. Pemetaan dan strategi peningkatan kinerja Lembaga Pelayanan Perizinan Daerah dengan metode MBNQA-SWOT. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 12, n. 1, p. 28–39, 2020. DOI: 10.22441/oe.2020.v12.i1.003. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/8070. Acesso em: 4 jun. 2026.