SETIAWAN, Lucky; FAUZIAH, Yuliani. Rancangan sistem pengukuran kinerja untuk penentuan key performance indicator dengan metode Balance scorecard. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 12, n. 2, p. 248–262, 2020. DOI: 10.22441/oe.2020.v12.i2.011. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/8664. Acesso em: 3 jun. 2026.