MEGAWATI, Masda; SETIYANA, Nunung; IMAM PEKIH, Mufti; SANTOSO, Sugeng. Balanced scorecard method as measurement of key performance indicators at PT PELNI (Persero). Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 13, n. 2, p. 232–244, 2021. DOI: 10.22441/oe.2021.v13.i2.022. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/12055. Acesso em: 29 jun. 2026.