SAEFULAH, Saefulah. Performance Management System Design of Inspection Bodies in Indonesia. Operations Excellence: Journal of Applied Industrial Engineering, Jakarta, Indonesia, v. 13, n. 3, p. 378–393, 2021. DOI: 10.22441/oe.2021.v13.i3.035. Disponível em: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/13664. Acesso em: 3 jun. 2026.