Haryono, A. dan Rimawan, E. (2018) “IMPROVEMENT OF BUSINESS PROCESS MODELING IN SMALL AND MEDIUM INDUSTRIES (SMIS) TO SUSTAIN IN GLOBAL ECONOMIC COMPETITION”, Operations Excellence: Journal of Applied Industrial Engineering. Jakarta, Indonesia, 9(1), hlm. 34–43. Tersedia pada: https://publikasi.mercubuana.ac.id/index.php/oe/article/view/3212 (Diakses: 8 November 2026).