Prasetyo, Rahmat Dodi, and Sawarni Hasibuan. “Pengaruh Knowledge Management Terhadap Kinerja Industri Jasa Perbankan (BPD)”. Operations Excellence: Journal of Applied Industrial Engineering 11, no. 1 (March 18, 2019): 12–22. Accessed June 29, 2026. https://publikasi.mercubuana.ac.id/index.php/oe/article/view/5267.